Advantages Of A Hosted VoIP System

by admin on January 2, 2015

In today’s economy, businesses are looking for various innovative ways to save money while being efficient. Hosted voice over Internet protocol systems are an extremely valuable piece of technology that is increasing in popularity.

What is Voice over Internet Protocol?

 Voice over Internet Protocol, also known as VoIP, technology deals with a series of transmissions that make communicating over the Internet possible. It works by converting voice vibrations into compressed digital signals that translate to IP packets. The IP packets are then transmitted and converted into a regular telephone signal if the user has a regular telephone.

What Are the Advantages of a Hosted Phone System?

Increased Flexibility and Mobility


Not only can you save a significant amount of money using a hosted VoIP system compared to traditional telephone services you can also integrate it with various programs like e-mail, fax and conference calls. What this means is while you are talking to someone on the phone through the Internet you can simultaneously access your e-mail, send a fax, and more.

VoIP users also have the ability to make a phone call anywhere that offers an Internet connection. Making a hosted phone system a must-have for those who are always on the go. If your business requires a lot of travel to various places it is also much cheaper making a long distance VoIP call than a traditional cell phone or landline call.

Your Business Will Experience Increased Productivity

By using VoIP technology you can easily multi-task without having any interruptions. Send documents, have a virtual meeting, share information through a video conference all through your VoIP system. Using a hosted phone system also frees up your company from having to deal with installation, maintenance or upgrade concerns so that owners and employees can focus more on their business interests.

It’s Easy to Install and Use

There is little technical knowledge needed to install a VoIP system. No more having to set up a separate cabling system for a traditional phone line. No more fire hazards from all the electrical wiring necessary. All you have to do is install the necessary software and that’s it.

You Can Relax Knowing Maintenance Is Taken Care Of

When a traditional phone system breaks down it can be a serious issue for a company. On top of having to call the phone company the business will have to pay someone to repair it. Hosted VoIP systems contain multiple points of redundancy so that if one part of their system fails there are backups in place to make sure that services continue. In the unlikely event that a hosted system does break down, the service provider will always take care of it without any cost to the business making it one less thing to worry about.

With all these advantages it’s hard not to understand why so many businesses are turning towards using hosted phone systems. Not only are they easy to install you can also completely customize them to meet your unique business needs.

Most Important Features Of A Phone System

by admin on July 24, 2014

Today’s business owners have far more options when it comes to additional phone features than they used to. When picking out a phone system it can seem like a very complicated experience. Trying to determine what you need and figuring out what your business can function without. Here’s are some of the most important phone system features every business should look for.

Which Features Are Most Important?

Before choosing a phone system every business owner should answer this question. First you should learn what features can be found in each phone system and then determine the best features for your business. All phone systems come with the basic features package, which includes call hold, conference calls, voicemail, etc. Hosted VoIP, also known as voice over Internet protocol, systems provide businesses with additional features like call-recording, call analytics, emergency call re-routing, and more.

Automatic System for Customer Calls


If you have customers who call your business for information about the same thing over and over again an automated system is the perfect feature for you. Whenever anyone tries to contact you they will reach the automated system that can answer any FAQs they may have like business hours, address, etc. If they want to reach a live person they can simply dial the option and be transferred to a brand representative.

Call Forwarding

If you are not always at the office then this is an essential feature for your business phone system. With call forwarding whenever anyone calls your business phone and you are not there you can have the call automatically sent to your mobile phone. This way you don’t have to worry about not being able to leave the office without missing any important calls.

Caller ID

Everyone knows how important having caller ID can be for phones. With caller ID, you can easily identify the person or business that is trying to contact you by seeing their phone number. This way you can determine which calls you need to take and which ones you can wait and address later without even having to pick up the phone.

From small businesses to big corporations everyone needs a phone system that will provide them with all the features they need. Having a great phone system not only gives your brand a more professional image it helps improve your customer’s experience. So when picking out phone system features for your business make sure that you cover all the needs of your business and your brand will thank you.

What Is A Tier 1 Carrier?

by admin on February 11, 2014

When talking about all the technical aspects of wireless carriers and how they operate there is one very interesting aspect that relates to how all carriers access the network and distributes its services. This aspect is tier carriers. You’ve probably heard of tier-1, tier-2, and even tier-3 carriers but do you even really know what they are?There is no one authority that defines the different tiers of networks but the most well known networks that can reach every other network without having to pay for access is a Tier 1 carrier.

 What is a Tier 1 Carrier?

When it comes to carriers there are three types; Tier 1s, Tier 2s, and Tier 3s. Simply put, a Tier 1 carrier is the top-level operator of a telecoms network. This means that any company that is a Tier 1 hosts and delivers all of its voice and data services. It is an Internet Service Provider, ISP, that can serve its coverage area completely without having to use other carriers. Tier 2 carriers operate pretty much the same way Tier 1s do the only way they differ is that Tier 2 carriers have their own network but they sometimes piggyback off of Tier 1 networks. Tier 3 carriers buy all of their network access from Tier 1 or Tier 2 carriers so they don’t have direct access of their own.

What Are the Benefits to Using Tier 1 Carriers?

There are a number of benefits to choosing Tier 1 carriers over Tier 2 or Tier 3 carriers. By giving you the ability to control and host your own numbers on your own network you can quickly address any problems that arise without having to go through a middleman. Tier 1 carriers can provide coverage to large areas and have a lot of infrastructure and financial resources. Some commonly known organizations that operate Tier 1 networks are AT&T, Verizon, Sprint and T-Mobile. These carriers charge others for access to their network making them have complete control over a substantial amount of voice and data communications.

With all that being said, all three tiers of carriers play a very important role in telecommunications. Some carriers play a bigger role than others. Tier 1 is one of the most popular tier carriers out of all since it provides the highest quality of phone calls. While they can be a bit expensive Tier 1 carriers give their subscribers the best service available.


Most Common Custom Telephony Features

by admin on September 9, 2013

Many businesses have unique needs when it comes to their telephony needs. Some need a lot of bandwidth for their data transfers and web usage while others don’t need near as much. No matter what your needs may be there are tons of custom telephony features you can choose from in order to create the perfect voice service package for your business. Here are a few of the most common custom features.

  • Call Forwarding. Call forwarding can come in three different ways.
    • Call Forward All Calls: This type of call forwarding lets the user program a station so that ALL incoming calls are rerouted to another station.
    • Call Forward Busy: With this feature any calls sent to your telephone are programmed to ring at another number whenever your number is busy.
    • Call Forward No Answer: With this type, any calls coming in are programmed to be forwarded to another designated number if it is not answered by the end of the third ring.
  • Call Transfer. This feature lets you transfer calls from one station to another within the system.


  • Call Waiting. This feature lets you know if a second call is coming through while you are on a call. You can choose to switch over to that phone call or decline it.
  • Conference Calls. This feature is essential for businesses that need a lot of people on a line at once. It works by letting you add another caller to your conversation when you are already on an established call by placing them on hold and dialing the number you want to add.
  • Make Busy. With this feature you can program your telephone to not receive calls. Whenever someone calls the number they will hear a busy signal while you will only hear a short ring letting you know someone called.
  • Automatic Callback. You can set this up so that if you call another station within your telephone system and its busy you will get a call back whenever the line becomes free.
  • Speed Dial. This feature lets you create a programmed list of frequently called numbers that you can access by dialing a one or two-digit code instead of having to dial out the entire number.

By developing a custom telephony system you can expand your business’ telephony usage, simplify any configuration involved with new stations and/or new locations, and much more. All of this while saving you significant amounts of money. Take advantage of these common custom telephony features and your business will thank you.


What Are SIP Proxies?

by admin on August 7, 2013

Many people don’t realize that when they are making a phone call there are two phases that the voice call must go through. The first phase is “call setup” which consists of all the details needed to get two telephones connected to each other. Once the call is setup the phones then enter the second phase which is the “data transfer” phase which gives you the ability to hear what someone on the other end is saying and for them to hear you. When it comes to voice over Internet protocol, or VoIP, SIP is a very important part of these two phases.

What is a SIP Proxy?

A proxy, or proxy server can be generally described as a middleman between the server and the client whose purpose is to make requests on behalf of the client. The proxy server routes the call as well as makes sure the call can even be placed or received.


The Session Initiation Protocol, also known as SIP, is a telecommunications protocol that is responsible for the signals and controlling communication sessions for various devices. It is most often seen in use in Internet telephony for any voice, video calls, or instant messaging services. It works by interpreting the message that is sent between two users then determines how the best route to take.

A SIP proxy, sometimes referred to as a SIP server or SIP proxy server is mainly used by a SIP network to do any call processing needed. But, call processing isn’t the only function of a SIP proxy. It can also perform other tasks like authorization, network access control, network security, and more in addition to setting up calls between SIP devices.

What Can SIP Proxies Do?

SIP proxies were designed to be a general way to set up sessions between groups of different callers. They can provide simple telephone calls as well as be used to set up audio and video meetings or instant messaging conferences.

A SIP proxy performs its duties by working in conjunction with other application layer protocols in order to carry out the best communication session. When it comes to media identification SIP works with the Session Description Protocol, or SDP. For the transmission of media streams like voice or video SIP works with the Real-time or Secure Real-time Transport Protocol, also known as RTP and SRTP. For security purposes any data in SIP messages are encrypted using Transport Layer Security, TLS.

The main purpose of an SIP proxy is to deliver the best connection between two endpoints possible. So, if you have ever wondered about the protocols involved in placing a call over the Internet you can thank the multifunctioning SIP proxy.